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Has it been registered by yourself as described here?? https://www.ilexa.co.uk/vcds-help-and-training/installation-configuring-and-updating/383-vcds-how-to-register-your-new-hex-v2-interface-with-ross-tech.html

Just received this reply from Ross Tech, so it seems you have to be the registered user to be eligible for a VIN limit upgrade. VIN upgrades are only available to registered users. It costs $99 to become the registered user of a second-hand interface as a stand-alone transaction. Once that's...

I may be wrong but is it only the registered owner who can apply for a VIN limit upgrade?? https://store.ross-tech.com/shop/upVIN/

Has this been registered with Ross-Tech?? As described here -