They've probably cocked it up during the update and forgot to put the licenses back on.
Frustratingly it will need to go back to them to do it.
Maybe they can't follow the simple update instructions? (And yep it's happened to a few people so far)
Not sure if it's the same, we had to put the A3 in my wife's name, which wasn't an issue as it is her car.
However for insurance reasons I asked if I could have the car registered under my name but that was not allowed.