I presume yours cracked due to poor fitting or a bad batch and not accident damage which is why they replaced for free? £600 for a strip of plastic!
To be honest I can’t say for certain that we didn’t cause it. However, my dealer couldn’t explain how it could have happened without being faulty so replaced. Very lucky I guess.
You were lucky, some dealers wouldn't have even bothered to send that to Audi for costing authorisation.
Audi can't really be held accountable for other people scratching their own cars. It would be like saying that if someone keyed your car you could go back to your dealer saying the cars paint finish isn't fit for purpose and ask them to respray it for free. I have stone chips on the front bumper, I wouldn't dare go back to the dealer and say the paint is too thin as it wouldn't hold water.
Haha, love it! Same here, previous car, I noticed on the black piano black trim on the door (near the window edge), on the passenger side there were mutiple scratches, but driver's side none, then realised somebody closes the door with their palm on the hand (which has jewelery) always on that part, and not by using the door handle!
. Likewise once, someone took off their bag, and the metal strap scratched the dash ( downward motion on previous car), so like you, my other half is now on best behaviour regarding these two points! Next one up, trailing belts and from long coats when entering the front passenger door! Didn't have this problem in the warmer weather, haha! Already had to use touch up paint on that one...
