Seems Audi service make it up as they go along.......took my car in for a service, thery told me it was finished and could I come collect it..... drove 30miles to Audi Plymouth....got in the car and they had not activated the licences for the sat nav, the drive select did not work....I got out the car and said the car had issues....I was told it needed to go back to the workshop...!.....next day got the car all seemed ok, the mmi was sluggish and despite them saying the software had been updated it was the same version number before it went to them!....nice lie.....after 4 weeks the sat nav went down, the wifi says low data`....the maps have gone basic and the tab for the sat maps in the settings has gone!....called Audi Plymouth, they said it take 2-7 hours to re-install the software....so I tried Audi Exeter, they basically said Plymouth had not installed the software or re-activated it properly when they had the car!!!! he also said to call them to sort it out as they could not do it because Plymouth had started the job!....phoned Audi Plymouth, service had gone home......so it looks like I have to take the car back and do a 60 mile round trip to try and get the car fixed by a company that does not even check the work they have done before giving it back to a customer!!!!.....great quality control from Marshall Audi Plymouth.....I wish I got a merc now or bmw....Audi customer care is zero......oh and I was told customers are waiting upto 3 days for callbacks because of staff being off work....a joke to say the least.
I asked many questions......why was there not an update on the car? was told the updates are chassis based and for my car edition1 dec2020build there was no update.......Exeter Audi checked my model and said there was an update for that chassis!!!
Why was the car not checked before being handed back to me?................no answer!...other than its `very complicated!!`...
Why do I have to keep driving 60 miles in order for them to fix issues they created?.......yet to be sorted.
These issues are not user related, I am smart with computers so understanding a `tablet` in a car is hardly rocket science.....but these guys in service are supposed to know there stuff....not hand a car back that is half working, sometimes!!!....and they want me to trust the safety systems within the car when they cannot even install software!!!....... Maybe Audi has it eyes on F1, if it has then it better improve its customer support because in 2026 they might find themselves not selling as many units to support this F1 venture....I do not suspect people in Germany suffer this lack of customer care, its probably just overpaid grease monkey`s reading the sun newspaper whilst they repair your car here in the UK......because the standard is not only poor service but confliting rubbish about updates.....bottom line is the car has issues and they need fixing or this car will be left on the Audi site and I will simply take them to court for breach of warranty....the car should be checked after work is completed, not left to a customer to discover...and there is no excuse as how the hell do I know if they have bothered to tighten the wheel nuts!......... one more chance then they can get stuffed.
Just a strange note.....Exeter Audi said they were going to speak to the area manager as Plymouth Audi do this often......!!?! meaning Plymouth Audi mess up on a daily or weekly basis?!!!.....they are cheesed off (polite way) with Plymouth asking customers to go to Exeter......and the woman at Plymouth did say `have you tried Exeter?`...I replied I got the car from Plymouth, then last month Plymouth serviced it, now they fked it up they want me to go Exeter!!!......as I said....can you really trust these people.....I even said to the guy in Exeter I hope they have not taken the `chip` out the mmi and put some older one in, because the mmi is so sluggish.....why should I even think that, thats how much faith I have lost in these people messing with my car!!!...crazy.
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