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Your interface is fake send it back to the seller who supplied it to you & get a refund. The software is downloaded through official Ross Tech website not a USB or CD. Upload a photo of the front of the interface. Out of interest what car was you intending to use this on & how much do you pay...

You state in your first post you went ahead & installed the provided software. CD or link from Ross Tech site?.

If the interface is genuine you will have to register it follow these instructions here. http://www.ross-tech.com/vca/index.php

Where did you buy the interface from?.

1)Options 2) test 3) save Have you followed these procedures before trying to connect to the ECU?.

Looks proper to me I have just payed £450 from genden. I would buy that quickly before it goes only 1 left.