I started to do a spark plug change on my 1.4 TFSI this afternoon. I'm no novice when it comes to cars and I've done plug changes on other cars with coil on plug arrangements with no problems. Anyway I watched the videos and the job all went fine until I started to lift the first ignition coil. The videos show that a bit of twisting and pulling extracts the coil complete with the 'rubber' sleeve which sits over the plug in the recess in the head. In my case it didn't. The coil came off and the sleeve stayed in the recess. It's stuck tight and there was no way it was going to come out with the coil. So far I've so far been unable to remove it. Rather than waste more time I thought I'd post on here as I'm sure someone here can advise on a technique for getting these out. I can't believe it's not a common event. Help!.