2.0 TFSI Known Oil Consumption problem - 2015 ongoing thread (2009-2011 models)

[Tfsi gone]

I have a TTS 2.0tfsi. It was serviced in March and the oil level light came on this week. Done 4k miles. Audi say it's common usage?

4k isn't bad really mate!
Most owners here probably would take that all day long. Some cars have needed upto 20 litres of oil in that distance..

 

[evans1089]

4k isn't bad really mate!
Most owners here probably would take that all day long. Some cars have needed upto 20 litres of oil in that distance..

Oh, sorry not used to that! Lol
Thanks

 

[lgooch]

I rang Audi up and they said I can't put any more in. They advised I had to keep the car local and bring it back if the oil light comes on. I said it's the summer holidays and I'm not cancelling my family days out to just drive around locally.

I ended up ringing back and got it booked in for Monday morning first thing as I'm on 350 miles now and have less than 1/4 left so will just have to manage it best I can till Monday. We are currently 50 miles away from the garage all weekend, so guess it's fingers crossed I can make it back

Like you say they all will fail so why not just get it booked in for the pistons to be replaced instead of all this messing about.

If you have to put oil in just video it on your phone and then also in same video snap your clocks showing the mileage. Audi took all of my videos off me showing the excessive smoking, clean exhaust tips and 50 miles later they were as black as hell.

 

[lgooch]

I have done 1600 miles since the piston fix. Oil has dropped to about 3/4 full so I am hoping the loss is the rings just bedding in. Put it this way my oil light would have been on at around 1000 miles so infinitely better so far

 

[keaney]

Back at Audi today I tried to get it to 620 miles but with the MMI pretty much showing empty I had to book it in. Managed to do 570 miles but not sure they will take it? Surely seeing how little is left on the MMI they can just re weigh it?

 

[keaney]

They did finish the test and it failed so all the paper work is being sent to Audi so will have to wait now.

 

[Tfsi gone]

Rebuild time for free mate!
Just hope there isn't a wait for the parts seeing as they are repairing so many at the moment...

 

[keaney]

He said it will be a few weeks to get an answer back from Audi plus maybe a few more as it's very busy at the moment.

I did ask if I have to put more oil in from now until it goes in will Audi refund me the money, he said no. Do I need to run that past Audi customer services?

 

[Tfsi gone]

He said it will be a few weeks to get an answer back from Audi plus maybe a few more as it's very busy at the moment.

I did ask if I have to put more oil in from now until it goes in will Audi refund me the money, he said no. Do I need to run that past Audi customer services?

Get straight onto Audi customer services complaining!
Least the dealer can do is top it up and give you an extra bottle! If not keep the receipts. It's Audi UK who will reimburse you not the dealer. As I said though give customer services a ring today..
Can see this being a problem now with rebuilds. When mine failed it stayed with Audi until repaired.

 

[keaney]

Audi Manchester did top me back up but I will be doing a lot of miles over the summer holidays. I did ring Audi customer services and they can't really do anything until all the paper work had been sent in and looked at by them. So will just have to address it when I have to put more oil in.

 

[Tfsi gone]

Just keep wiping the plugs and you will be ok mate
Ensure that when they do carry out the rebuild they change the cam chain tensioner and adjuster with the new modified parts!

 

[lgooch]

Audi Manchester did top me back up but I will be doing a lot of miles over the summer holidays. I did ring Audi customer services and they can't really do anything until all the paper work had been sent in and looked at by them. So will just have to address it when I have to put more oil in.

Took Manchester 2 weeks to decide on mine (had to chase them a bit) and this was before watchdog. It was with them 2-3 weeks for the fix. Are you dealing with Ray at Manchester ?

 

[keaney]

Yeah dealing with Ray, he took copies of my service book (full Audi bar the last one) and he said he will get it all off to Audi by Wednesday as it's them that decide, so I will chase it Thursday if I don't here back.

 

[Tfsi gone]

Yeah dealing with Ray, he took copies of my service book (full Audi bar the last one) and he said he will get it all off to Audi by Wednesday as it's them that decide, so I will chase it Thursday if I don't here back.

Be fine mate. As mentioned their probably slow due to the number of cars that need fixing:

This has certainly impacted the used sales of TFSI cars! Not just those prior to 2012 but nevertheless I would now buy one especially if it's not repaired! After the 'Fix' there's a 2 yr warranty on parts and if they run like mine afterwards then it's like driving a new A4.. Bargain fast car for those considering...

 

[Foxsy]

Well I've just picked my car up from having the second part of the oil consumption test done, and it completely suprised me that it failed! They worked out that it had used 0.52 Litres over the 600 miles! The oil level had gone down just two notches when I took it in ( I'd done 800 miles ) and I pressumed it would pass. Sooo close to passing, but they've said they will do it all free of charge. To say I'm chuffed is an understatement. Can't fault Audi Tamworth they have been great. No argument or anything over payment. Booked in for Sept 14th.

 

[Tfsi gone]

Great to hear mate! Think Audi are pretty much resigning themselves to fixing these cars now with minimal hassle. After all everyone of the TFSI's between late 2008 - mid 2011 will need fixing at some point...

 

[Foxsy]

Just wanted to say a big thank you to you Mike and this forum in general for all the good info on here. I didn't know anything about this issue before finding it on here through google. I could of just lived with the issue rather than getting it sorted properly.
I'll also be making sure the cam chain tensioners get done at the same time...

 

[Garfybeds]

Having owned my car for only 2 weeks it went in to Jardine Audi in Hitchin for the first stage of the consumption test. I just need to get some miles on the car so that we can do the second stage.

Was considering whether to return the car under the Sale of Goods act but I love the car so much I want to keep it

 

[lee2050]

2011 Audi A5 Black Edition
2.0 TFSI
23k miles

Audi Belfast

Booked in for first stage of oil test on 15/7/15. Kindly dropped me to work and collected me afterwards.

Car returned after 700+ miles this morning for the second stage test. The oil level was showing at about 1/3 on the MMI. Again, dropped to work and waiting for a prepaid taxi to collect me now.

Louise from the service team called to let me know that the car has failed and they will be presenting the case to Audi UK. This will take around 10 working days. The oil will be topped up and I can drive the car in the mean time, then book it in once Audi UK respond.

Being my first Audi, having owned BMW's previously, I have been impressed so far.

Cheers,

Lee

 

[keaney]

I chased up my case today as still haven't heard but Manchester Audi told me in the North West alone they are dealing with 160+ cases now due to the coverage of Watchdog, so all claims will be slow now. I don't accept to get mine in for the work till at least September.

 

[ScooB]

2009 Audi b8 2.0 tfsi 90k fsh 7 stamps(3 at Audi and 4 indie) Car is getting fixed for free.

Hi I have been with this forum post for a few months now and here's my story. I bought the car in feb and after a month the oil light came on and long story short after trying different but correct spec oils and researching ended up at this post.

And thanks to this forum and watchdog we phoned audi UK who told us the test would be free so it was booked in with Hannah at Glasgow Audi who tried to charge us for the test then 42 quid for two litres of oil. Needless to say the missus refused and she went away and said ok it's free.

Fast forward nearly two weeks and it's Friday afternoon and the light comes on. We phoned Hannah as we are told too but she is busy and didnt have the decency or common courtesy to even phone back and after phoning again we're told we can drive the car with the light on if we had too and to wait untill monday which means we are without a car for the weekend. The missus phoned to complain on the sat morn and spoke to jim or Graeme who were nicer and we were given a brand new a3 for the weekend untill our car was looked at which was very nice of them.

This is where things start to get better at Glasgow Audi. The car fails the test with 1 litre in 414 miles and Rory book's it in but have to wait for audi UK for the go ahead and he asks for all service details etc and after a few days phones and asks us what type of oil the independent garage used for its 60k service and we were asked to get as much info as possible(the 20k and 40k service was done by audi). We track down some old invoices and email them so he can send his report away. This was last Tuesday and today we had a call from Glasgow Audi and Colin who is dealing with it now that the car is getting fixed for free and will be away for 5 days on the 27th and a courtesy car will be provided which is excellent news.

So I would like to thank Audi UK Glasgow Audi and Mike j for starting this thread and being with it.

Sorry it's a little long.

 

[Foxsy]

Seems strange to me that there's no consistency with how Audi react to the car failing. My car had a service previously at an 'audi specialist' ( before I owned the car ), but I wasn't questioned at all about it.
Also I had an answer that they were going to repair it for free as soon as I went back to pick the car up after it failed the test. No hanging around for Audi UK to decide. Maybe this is because I logged my case with them direct before taking it to Tamworth Audi for the test??

 

[ScooB]

Seems strange to me that there's no consistency with how Audi react to the car failing. My car had a service previously at an 'audi specialist' ( before I owned the car ), but I wasn't questioned at all about it.
Also I had an answer that they were going to repair it for free as soon as I went back to pick the car up after it failed the test. No hanging around for Audi UK to decide. Maybe this is because I logged my case with them direct before taking it to Tamworth Audi for the test??

I was advised to get as much info as possible especially my independent 60k service because even though it was stamped in the book I didn't have the invoice for it. The indie garage was great and emailed me a copy of the invoice which I passed on with some others.

I have however been reading of people waiting 2 weeks for a decision and still waiting. My car failed last Monday and I don't think glasgow audi sent there report away till Wed and we heard from them on Mon morn.

We have however been in touch with Audi UK as well as Glasgow Audi

 

[keaney]

Seems strange to me that there's no consistency with how Audi react to the car failing. My car had a service previously at an 'audi specialist' ( before I owned the car ), but I wasn't questioned at all about it.
Also I had an answer that they were going to repair it for free as soon as I went back to pick the car up after it failed the test. No hanging around for Audi UK to decide. Maybe this is because I logged my case with them direct before taking it to Tamworth Audi for the test??

I called Audi customer services first off, and they asked which Audi garage is closet and I should deal directly with them from now on (and I call them if I have any concerns etc..). Maybe there are so many coming in now Audi have created a process for all the garages to follow..

 

[Garfybeds]

280 miles in to my stage 1 test and the oil level is already at 50%

 

[Tfsi gone]

280 miles in to my stage 1 test and the oil level is already at 50%

Definitely a failure already mate! Tell the dealer to book the parts in ready but there will be quite a large backlog...

 

[Garfybeds]

Definitely a failure already mate! Tell the dealer to book the parts in ready but there will be quite a large backlog...

Dropped another notch today and I've only done 15 miles ! Phoned Jardine Audi, Hitchin but they still want me to continue until the end of the test. Said there was no way I could bring it in on Monday, Tuesday or Wednesday as I have meetings all day - and they said I should not drive it if the light comes on. I suggested they needed to find a solution as its not my fault that Audi can't manufacture their cars properly !

 

[Tfsi gone]

Dropped another notch today and I've only done 15 miles ! Phoned Jardine Audi, Hitchin but they still want me to continue until the end of the test. Said there was no way I could bring it in on Monday, Tuesday or Wednesday as I have meetings all day - and they said I should not drive it if the light comes on. I suggested they needed to find a solution as its not my fault that Audi can't manufacture their cars properly !

Conduct the test as they say mate...
We both know it's failed already! Anything under half way on the MMI will be oil usage of more than half a litre! Keep going until the either the light comes on or you complete the 621 miles. The annoying aspect is how long it will take for the repair to be concluded...

I chased up my case today as still haven't heard but Manchester Audi told me in the North West alone they are dealing with 160+ cases now due to the coverage of Watchdog, so all claims will be slow now. I don't accept to get mine in for the work till at least September.

As keaney posted above. 160+ cases in North West alone. What does that equate to in the UK at the moment...?
Remember Audi quote around £5500 for each rebuild alone. A very costly lesson to be learned here Audi...

 

[Garfybeds]

I don't mind waiting once Audi confirm that they will cover the cost. I only bought the car 3 weeks ago and my alternative is to take it back to the used car dealer under Sale of Goods Act but I love the car so much I want to keep it if it will be fixed

 

[Tfsi gone]

I don't mind waiting once Audi confirm that they will cover the cost. I only bought the car 3 weeks ago and my alternative is to take it back to the used car dealer under Sale of Goods Act but I love the car so much I want to keep it if it will be fixed

I would definitely keep the car mate for sure!
Mine was repaired back in February and since then there's been no oil or very little usage, it's noticeably quieter (probably due to the cam chain tensioner and adjuster being replaced) and certainly feels quicker/more economical.

Also throw in the 4 years free servicing complimentary from Audi UK and the 2 years warranty on parts.

As I mentioned further up this page I would buy one of these cars now with what Audi are offering with the repair..

My car drives better than the brand new 2015 A4 TDI loan car I had recently during the free major service...

 

[Garfybeds]

I would definitely keep the car mate for sure!
Mine was repaired back in February and since then there's been no oil or very little usage, it's noticeably quieter (probably due to the cam chain tensioner and adjuster being replaced) and certainly feels quicker/more economical.

Also throw in the 4 years free servicing complimentary from Audi UK and the 2 years warranty on parts.

As I mentioned further up this page I would buy one of these cars now with what Audi are offering with the repair..

My car drives better than the brand new 2015 A4 TDI loan car I had recently during the free major service...

An interesting response:
New cam chain tensioner and adjuster being replaced - does this not have a toothed belt ? I did discuss with Jardine replacing the cam belt at the time of the repair and they said it was a good idea as it would only cost me the price of the part, not the fitting.

4 years free servicing ? Does that get offered to everyone ? Jardine were initially talking about me having to contribute to the cost of the repair - but I haven't seen anyone quoting being asked to pay in recent months

 

[Tfsi gone]

Sorry if this post is rather long winded but it will definitely be informative and beneficial to all those now undergoing the oil consumption repairs..

An interesting response:
New cam chain tensioner and adjuster being replaced - does this not have a toothed belt ? I did discuss with Jardine replacing the cam belt at the time of the repair and they said it was a good idea as it would only cost me the price of the part, not the fitting.

4 years free servicing ? Does that get offered to everyone ? Jardine were initially talking about me having to contribute to the cost of the repair - but I haven't seen anyone quoting being asked to pay in recent months

The TFSI engine utilises both cam chain and belt. The belt is on the passenger side and controls the timing. The chain keeps the two camshafts in time on the drivers side.
The cam chain tensioner & adjuster are contentious issues that are related to the oil problem and Audi 'should' change with the most recent modified parts during the rebuild. (Mine were definitely changed and I saw the evidence from the service advisor at Bridgend).

http://shopdap.com/2-0t-fsi-timing-chain-chain-adjuster-and-chain-tensioner-problems/

With regards to the 'free' servicings they won't be 'offered' by the dealer, however I have personally received them! I recently had the first free major service including brake fluid change done. The next minor service will be free in 2 years time and I have paperwork from Audi confirming it.

*Had to edit this post to mention my 4 years free servicing was part of a service plan for vehicles 3-5 years old and it was offered by the service advisor at Bridgend Audi*

You will need to speak to one of the Customer Relations Managers at Audi UK for this to be actioned. Most likely you would deal with Charles or Atiq.

The quote from razza1 below earlier in this thread shows Audi's full response including information on the free servicings etc.. See number 16...

Might be of interest, from Ridgeway website (apologies if posted before, but it's a long thread...):

Audi UK is committed to investigating and swiftly resolving any technical issues relating to our cars which are reported to us through our network.

As we have stated previously, a low percentage of older 2.0 TFSI engines fitted to certain models have been exceeding the factory oil consumption tolerance of 0.5 litres per 1,000 kilometres (approx. 620 miles). Changes were made to the production tolerances of the pistons and rings in this engine from mid-2011 onwards, and customers with 2.0 TFSI cars produced after this date should not have any cause for concern.

The comprehensive Audi UK Warranty (3 years/60,000 miles) covering all new Audi vehicles has already resolved the majority of these cases at no cost to the customer. For remaining affected customers with cars that are no longer covered by this warranty, we have a policy in place to resolve issues on a case-by-case basis. This revised policy has been in force nationally since the beginning of the year and applies to new and retrospective cases. Qualification criteria are applied in each individual case to confirm that the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards.

We invite all Audi customers who have any questions or concerns relating to newly discovered or previously reported oil consumption with 2.0 TFSI engines to contact their local Audi Centre. Alternatively, our advisors will be available until 10pm on Thursday 4 June, and thereafter from 8am to 8pm, by calling 0800 093 0110 free of charge from landlines*.

*Chargeable from mobile phones

FAQs
1. Why are Audi doing this?
a. Audi remains in the media spotlight as the no.1 premium car brand in the UK and we’re
aware of increasing attention relating to this topic. We have therefore created this special
support measure to ensure customers are handled in a consistent manner

2. Which vehicles does this apply to?
a. Only the specific models and model years listed in the TPI are applicable

3. Will there be a specific matrix issued on desktop detailing the different scenarios?
a. If the vehicle has a full service history (including proof of correct oils) either in or out of the
Audi network then customer pays nothing towards the repair. For all other scenarios please
contact the CSC.

4. When should I qualify the customer?
a. You should do this at the outset (prior to stage 1 repair) when you can evaluate the other
possible causes/individual circumstances.
b. Customers should be advised of the potential cost of stage 2 repair should it be required.
This should include a review of the vehicle’s service history.

5. Who pays for stage 1 repairs & diagnosis?
a. If the issue is suspected on an affected vehicle the customer should not contribute anything
and this can be claimed from Audi UK. If another cause is suspected (or a different
engine/derivative is presented) then please follow normal diagnosis and support procedures,
(£60 fixed initial diagnostic charge – part of the Audi difference – plus any additional
diagnostic time agreed with customer beforehand). This can be claimed using the same
method as stage 2.

6. What if the customer hasn’t been seen by the network in ages?
a. This is a special support measure and hence customer loyalty is not relevant to the support
available, only how the support is claimed.
b. Support is on the proviso that their vehicle has been maintained in accordance with the
manufacturers recommendations, this can be inside or outside of the Audi Network (see
below exclusions)

7. What are the exclusions? / When is it appropriate for the customer to contribute?
a. Where the service history is incomplete this may be evidence to suggest that the vehicle has
not been maintained correctly and therefore a contributing factor. In these cases customers
will be expected to contribute an appropriate and reasonable amount. Please call the CSC
for guidance.

8. Why are we being expected to support customers with any kind of contribution when there isn’t a
complete service history?
a. We must take a considered approach as to whether the symptoms were caused entirely by
incorrect maintenance or were a contributing factor.
b. We should be mindful that incomplete service documents may not be proof that the vehicle
was serviced incorrectly.
c. Incomplete service history may not be the fault of the current owner and this may be their
first experience of the Audi network.

9. What is an acceptable level of oil consumption?
a. Consumption below 0.5 litres per 1000km is widely accepted as normal across the industry

10. What factors contribute towards higher oil consumption?
a. There are numerous factors that can influence this such as:
i. Type and quality of oil used
ii. Driving style
`
V5, June 3, 2015
iii. Journey type
iv. Service history
v. Engine run low on oil or coolant
vi. Engine overheated
vii. General wear & tear (i.e. high mileage)
viii. Previous repairs
ix. Foreign objects ingested
x. Tuning

11. How do I claim the support?
a. If the customer qualifies for this special support measure then claim the outstanding amount
(less customer contribution) as per the normal process using 210 claim code. The top‐up
should be claimed using 2SK. If you’re unsure please contact the CSC for guidance.
b. If the customer does not qualify for support then please contact the CSC for guidance.

12. What happens if there’s more substantial damage to the engine, i.e. bore damage such as scoring?
a. Damage of this nature is not covered in the TPI. It is highly likely this is through some other
mechanism or as a result failing to respond to oil level/pressure warnings. If this is
suspected, this should be explained to the customer as it will not qualify. However, normal
goodwill processes apply which may include the high value policy if applicable – contact the
CSC for guidance.

13. What qualifies as a full service history?
a. Evidence of servicing in accordance with manufacturer’s recommendations including oil
type.
b. Your judgement that a lack of servicing/negligence has not been the cause of increased
wear/oil consumption.
c. If oil grade cannot be qualified then the customer will have to pay a contribution – please call
the CSC for assistance
d. Please keep reasonable records of vehicle service history.

14. What should I do if I’m contacted by a member of the press?
a. Refer to press statement. If you require further assistance please contact the Audi Press
department.
15. I’ve been asked about the ‘class action’ in the USA what should I say?
a. We cannot comment on the details of other markets/legal cases
b. Vehicles sold in the US market have to meet different emission criteria and therefore
engines fitted on these vehicles are not the same as those in the UK.

16. Why are you requesting the Centre perform a service FOC?
a. Asking the customer to pay for a service implies that loyalty is a qualifying criteria to the
support on offer (which is normally the case for goodwill) but for this special support
measure it must not be a consideration. For example, customers may interpret the request
to pay for a service as Audi profiteering from the situation.
b. Whilst we’re asking the Centres to absorb the cost of a service, many of the parts and labour
operations overlap and are included in the stage 2 repair (e.g. oil, coolant, oil filter, EVHC).
Therefore the additional cost of the service will be minimal. This is also a reason why
charging a customer the full price for a service may compound the perception of Audi
profiteering.
c. We recognise this may be seen as missed profit opportunity for Centres, but we cannot
afford for this to be a challenge point for customers in light of the media attention this issue
is receiving.
d. This should be positioned as a complimentary service from your Centre encouraging future
goodwill from this customer.
e. Whatever service is due should be completed but excludes additional items e.g. brake fluid
change, gearbox oil etc.

17. Why are there mileage restrictions for vehicles without full service history?
a. If a vehicle is poorly maintained there is greater chance that oil consumption will worsen
over its life, hence an increasing customer contribution for high mileage vehicles.

18. How should we approach work identified from the EVHC?
a. Due to the sensitivity of this situation ensure you fully explain any work required using Audi
Cam or by demonstrating directly to the customer, so that we’re not seen to be profiteering.

19. What guarantee does the customer get with a repair?
a. Two years parts & labour guarantee for any work carried out in our network.

20. If customers claim they have had the correct oil but no proof of doing so. For example invoice only
describes Engine Oil and not grade, what guidelines/stage should be taken
a. If it cannot be determined that the correct oil has been used then the customer will be asked
to make a small and reasonable contribution ‐ speak to the CSC for advice.

21. Should a vehicle require repair and receive the support contributions outlined, what if other repair work is
needed. The expectation of the customer will be to receive equal levels of support as they may link
further work to the original issue. Will the Special Support Measure be extended to other repair items?
a. No, normal policy will resume.

22. How should I code this when I claim through SAGA2
a. The CSC will be able to advise.

23. Have we considered the demand on parts supply and increasing stock levels in Dordon?
a. We are monitoring parts stocks closely, we will be doing everything we can to avoid a backorder
situation, if this does become a problem, we will take appropriate steps to assist the
Network.

24. Do oil consumption cases count towards RTW score within the CSS programme?
a. Returning for an oil consumption test is a non‐counting RTW response and therefore will not
affect the RTW score.

25. What about customers who are unhappy about the oil they’ve used to date?
a. We would not normally cover cost of consumables such as oil. However, in exceptional cases
it may be necessary to use a self‐authorised goodwill gesture

26. Will retrospective customer claims be supported?
a. For previous repairs carried out within the Audi network, retrospective cases will be
reviewed against the same Special Support Measure qualifying criteria. If there is a
difference between the level of support available now and what was offered the difference
should be reimbursed. Please contact the CSC.
b. For repairs completed outside the network we will only consider refunding the cost of
genuine Audi parts supported by appropriate invoices/receipts.

27. Will we support traders with affected vehicles?
a. We recommend that the support is offered directly to the registered owner of the car (to
ensure the end customer receives the full support offered)
b. If the trader is the registered owner then they will qualify. Contact the CSC for further
advice.

28. Will we reimburse independent traders who have had repairs carried out in the Audi network?
a. Reimbursements will only be considered for the person who is named on the original
invoice.

29. Would these repairs be supported if the car has an Audi approved used warranty?
a. These cases should be handled in the same way as any Extended warranty claim and should
there be any issues with support not being covered, please contact the CSC on
customer.services@audi.co.uk or the warranty team on warranty@vwg.co.uk

30. Why are the Warranty claims taking too long?
a. We have had a few delays but can reassure the Network that we have a process in place to
capture all oil consumption claims and these have been prioritised by the Warranty team.
Should you have any queries, or experience delays, please contact the warranty team direct
on warranty@vwg.co.uk.

31. There have been some delays recently in getting authority from the CSC for the repairs. Why is this?
a. We are aware of recent delays due to Microsoft Exchange server issues affecting the email
communications ability to process cases – this affected the whole of VWG ‐ however should
now be rectified.
b. To streamline the process the Oil Consumption e‐form needs to be completed so that all of
the necessary information is available to the CSC, enabling them to action your request as
quickly as possible.
c. Our commitment is to get responses back to you within 48 hours, assuming the e‐form is
completed in full and any additional, relevant information is provided and these are all
emailed to specialistsupport@audi.co.uk.
`
32. Can the CSC complete the Oil Consumption E‐Form to process the claim?
a. The Centres will have to complete this e‐form themselves, as there is a lot of information in
this e‐form that the CSC will not be aware of.
b. Centre completion of this form first time will ensure a speedy response is provided by the
CSC.

33. Will there be additional financial support available for customers’ who incur significant travel costs to
have the repairs completed, e.g. living off the mainland?
a. We would not normally cover customers’ travel costs. However, in exceptional cases it may
be appropriate to use a self‐authorised goodwill gesture. If unsure contact the CSC for
advice.

34. I’m confused, what should I do?
a. Contact the CSC for advice.

 

[Garfybeds]

Sorry if this post is rather long winded but it will definitely be informative and beneficial to all those now undergoing the oil consumption repairs..



The TFSI engine utilises both cam chain and belt. The belt is on the passenger side and controls the timing. The chain keeps the two camshafts in time on the drivers side.
The cam chain tensioner & adjuster are contentious issues that are related to the oil problem and Audi 'should' change with the most recent modified parts during the rebuild. (Mine were definitely changed and I saw the evidence from the service advisor at Bridgend).

http://shopdap.com/2-0t-fsi-timing-chain-chain-adjuster-and-chain-tensioner-problems/

With regards to the 'free' servicings they won't be 'offered' by the dealer, however I have personally received them! I recently had the first free major service including brake fluid change done. The next minor service will be free in 2 years time and I have paperwork from Audi confirming it.
You will need to speak to one of the Customer Relations Managers at Audi UK for this to be actioned. Most likely you would deal with Charles or Atiq.

The quote from razza1 below earlier in this thread shows Audi's full response including information on the free servicings etc.. See number 16...

Mike

You have been incredibly helpful, thank you.

It is great to understand the timing chain/belt issue and I shall ensure I ask for confirmation on the replacement of the tensioner and adjuster as part of the repair.

My garage did say they would have to contact Halfords to confirm the oil used in their service - I don't know if they will be able to provide that information based on a January service.

I shall just keep rolling those miles on to the car until the light pops on. I have already suggested to Jardine that, if I am stuck in meetings on the day it needs to come in, perhaps they can pick it up and return it to me - lets hope they can manage that.

I am really looking forward to getting the car fixed - the car drives like a dream compared to my A3 and I love the feel of the engine, despite the degradation I may be experiencing with the piston ring issue. Once fixed, I will be raring to spend more money on the car - a good detailing of the paint, refurbishing of the alloys, and fitting interior LEDs being the first steps. (T8PS I need your help)

 

[Tfsi gone]

I had my car detailed straight after the repair..
It was well worth the money considering the free result from Audi regarding the mechanical side!

 

[craigbeal]

My A4 2009 2.0 tfsi is booked in for a free oil consumption test at my local Audi dealership (Llandudno Junction), North Wales.

The car currently uses about 1ltr for every 500 miles, i took it to Audi when i first bought the car for a service and for them to look into the oil usage problem to which they changed a valve and that was about it. The car has a full service history although over half of it has been main dealers, 2 services have been else where but have paperwork to show the work done. Car was bought private and has covered 129,000 (20,000 since the last service) so will be interesting to see what they come back and say or offer me in terms of a repair when it fails the test.

Seems a few people have been down this road already now so any advice in what i should say or do to help my case would be much appreciated.

Craig

 

[Garfybeds]

Craig. It seems that Audi UK are pretty much fully funding the correction to the engine needed to resolve this problem.

Read the posts from Mike-J on my trail -it is very informative. Persevere with the test - if it exceeds 0.5 litres per 620 miles (1000 km) even by a small amount then the test seems to indicate a failure at which point Audi Customer Services make a fix/funding decision

 

[craigbeal]

Is it Audi Customer Services who are making the call/decision around repair and cost then based on the garages recommendation and not the garage itself?

 

[Garfybeds]

According to Audi Customer Services the 'Audi Centre' is empowered to make the decision. If you read the trails it all suggests that it must be referred to Audi CS

 

[Tfsi gone]

It is ultimately Audi UK who will give the go ahead on the oil consumption rebuild and what contribution if any is required, not the dealer! They only pass on the results..
The invoice for my rebuild was covered by Volkswagen Manufacturer Warranty even though it actually wasn't in any warranty...

(Photo from a previous post):

 

[Garfybeds]

Another 20 miles and now I'm down to 1/4 reading (380 miles). I need to do a 100 mile round trip on Sunday but I'm worried the oil won't last. I asked my garage how many miles I can drive when I get the light on - all they could say was that I should bring the car to them straight away - but if its Sunday and I'm 50 miles away, that may be an impossibility.