Ok so massive apologies for this stupidly long post but I really need some help and am out of my depth. I will try to keep this story as short as possible:
UK car – bought a 2013 RS5 in September. All seemed well and then 11 days in I had “gearbox malfunction” and couldn’t get out of 2nd. Took to independent garage who said there was an issue with mechatronics. Went back to the guy who supplied the car and he said he didn’t believe my garage and wanted second opinion with Audi main dealer. Took it to Exeter Audi on back of low loader. They plugged it in and told me mechatronics failure and that it had a non standard remap which may have caused the issue in first place. They provided this on audi report and it was paid for by the dealer I bought car from. You would think this was open and shut case. Dealer then agreed to take the car back, so I thought I was home and dry, however he took it back and then maintained there was no fault at all with the car and he could not get it to display any faults at all. This was in October 2019. I haven’t had the car since then and when the dealer refused my money back I took him to court. This has been rumbling on since then. I have all my paperwork from Exeter Audi stating the faults and the non standard remap etc etc but he maintains no fault and car is fine…
Anyway I thought I was making some progress in the last few weeks, and he was likely to “settle” with me and we could all move on as we are both spending money on this unnecessarily. Part of the court process was to agree on a joint expert report and so I suggested he take the car to another Audi main dealer and get them to plug it in (he was initially resistant to this which is why I suspected he was full of sh*t). Anyway, he has now provided me today the below screenshot from someone at Salisbury Audi. Note that it doesn’t actually have the vin supplied to it and I clear need to do some further investigation etc etc to see if this is legit.
My question is for those in the know at reading this software, is the supplied screenshot worth anything as evidence for him for the fact that the car is miraculously fixed or is it of no value at all. Any input would be really gratefully received.
UK car – bought a 2013 RS5 in September. All seemed well and then 11 days in I had “gearbox malfunction” and couldn’t get out of 2nd. Took to independent garage who said there was an issue with mechatronics. Went back to the guy who supplied the car and he said he didn’t believe my garage and wanted second opinion with Audi main dealer. Took it to Exeter Audi on back of low loader. They plugged it in and told me mechatronics failure and that it had a non standard remap which may have caused the issue in first place. They provided this on audi report and it was paid for by the dealer I bought car from. You would think this was open and shut case. Dealer then agreed to take the car back, so I thought I was home and dry, however he took it back and then maintained there was no fault at all with the car and he could not get it to display any faults at all. This was in October 2019. I haven’t had the car since then and when the dealer refused my money back I took him to court. This has been rumbling on since then. I have all my paperwork from Exeter Audi stating the faults and the non standard remap etc etc but he maintains no fault and car is fine…
Anyway I thought I was making some progress in the last few weeks, and he was likely to “settle” with me and we could all move on as we are both spending money on this unnecessarily. Part of the court process was to agree on a joint expert report and so I suggested he take the car to another Audi main dealer and get them to plug it in (he was initially resistant to this which is why I suspected he was full of sh*t). Anyway, he has now provided me today the below screenshot from someone at Salisbury Audi. Note that it doesn’t actually have the vin supplied to it and I clear need to do some further investigation etc etc to see if this is legit.
My question is for those in the know at reading this software, is the supplied screenshot worth anything as evidence for him for the fact that the car is miraculously fixed or is it of no value at all. Any input would be really gratefully received.