Adblue Issue - Large Bill!!!

Edd Wilts

Registered User
Hey All,

My 2016 Audi A4 Avant had an Adble issue whereby the countdown started happening - I then noticed the engine warning light came on. After filling the tank with Adblue (only about 6 liters) the Adblue light and engine warning were still there.

I took the car to a local VAG Specialist and he called me back with the bad news.

It needs a new pump - but he said the pump was part of the tank and it also needs a new Adblue tank ecu.

Total of £1200.

Does this seem right to you?

Thanks in advance.

Edd
 

psychopomp1

Registered User
Did you get a quote from your local Audi stealer as well?
 

DuraAce

Registered User
I took the car to a local VAG Specialist and he called me back with the bad news.

It needs a new pump - but he said the pump was part of the tank and it also needs a new Adblue tank ecu.

Total of £1200.

Hmm so the tank, pump and ecu all fail and need replacing at the same time?

I would be concerned about the quality of the "diagnosis". Sounds a little bit like they are throwing parts at it to me.
It could be correct but I would want them to fully justify what they think has gone wrong, and why/how they have arrived at their conclusions.

£1200 is expensive but not a total shock given the usual prices of Audi spares, I'd be searching breakers/ebay/Facebook marketplace etc for some used parts to cut costs.
 

Edd Wilts

Registered User
Hey - Thanks for the reply.

Unfortunately, the pump & tank on this model is part of the same sealed unit.

The guy said that if the updated ECU is not fitted then there are issues.

The annoying thing is I had 90 miles left this morning and used 20 miles to get to the garage, so after that runs out the car will not start.

Most independents and all Audi Dealers are now closed so there is nowhere else to go!
 

jds_sg

Registered User

Edd Wilts

Registered User
Yeah i had read that thread last night - The error was low pressure i think so the Adblue was not getting through.

I had given him the go-ahead this morning - as Audi are locked down it doesnt help me!
 

Mr Olympik

Registered User
Yeah i had read that thread last night - The error was low pressure i think so the Adblue was not getting through.

I had given him the go-ahead this morning - as Audi are locked down it doesnt help me!

You’re not a key worker by chance? They’re still open for them.


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Edd Wilts

Registered User
No Worse Luck! It was a good drive back. Was only getting 39mpg before - Now the AdBlue is sorted I am getting 56mpg.

No sure what it should be getting but that seems ok to me!

Thanks, Edd
 

rum4mo

Registered User
No Worse Luck! It was a good drive back. Was only getting 39mpg before - Now the AdBlue is sorted I am getting 56mpg.

No sure what it should be getting but that seems ok to me!

Thanks, Edd

Good that you got it sorted out, have you retained the removed assemblies, I hope so, and now log this issue with Audi UK including why you took the only repair route open to you and request that they consider a good will payment for the parts bought, this sort of problem should not be happening without some good will from the manufacturer, make sure they understand these are difficult times and your repair route was the only one open to you so that you get everything written down in your letter of contact with Audi UK, and make sure that you have some form of confirmation that Royal Mail did get it through their mailbox.

Edit:- I did, some time ago, have a look at my local Audi dealership's website, a multi franchise group as usual, and they did appear to claim that while that branch was closed, they were retaining the ability to repair "broken" cars and if I fed in the marque I was interested in, their website would direct me to my nearest repair workshop - now with your problem, it seems that you would not have been able to travel that far, but maybe check that out before writing a letter to Audi as you don't want to give them an excuse for quickly issuing a firm/final NO!
 

Edd Wilts

Registered User
I have seen the parts taken out and emailed the garage to ask him to keep them, going to log a call with Audi and see what i can do.

It seems strange for something to fail so soon - and also the new pump is a revised part so Audi new there was an issue with it.

Tetbury Audi is only doing public worker jobs and that is by appointment.

Also am i posting in the correct part of the forum - My car is a 2016 Audi A4 - What model revision is that?
 

Ioan Furdui

2016 A4 Avant B9 190 Quattro S-Line
Hey All,

My 2016 Audi A4 Avant had an Adble issue whereby the countdown started happening - I then noticed the engine warning light came on. After filling the tank with Adblue (only about 6 liters) the Adblue light and engine warning were still there.

I took the car to a local VAG Specialist and he called me back with the bad news.

It needs a new pump - but he said the pump was part of the tank and it also needs a new Adblue tank ecu.

Total of £1200.

Does this seem right to you?

Thanks in advance.

Edd
Same issue for me, same price.
For a local service pump around £700+tank around £120plus the work.
Not so reliable parts looks like Audi...
 

elliottck58

New Member
same issue for me 2017 A4 45000kms adblu pump gone quoted 2000euro to fix but Audi supplying parts still costing me a grand , think its time to say goodbye to Audis expensive to by and fix and not so reliable
 

gregpot2000

Registered User
Turns out it was the control module for mine....they want £1048 to replace it!!

Told them I don't expect an electrical module like this to suddenly fail with such low mileage, when it's something completely unaffected by driving, or driving style.

I also don't think £1048 is a fair price to change a control module that is held in by 2 screws and 1 electrical connector either! Especially when I have a full dealer history, and always been loyal in this regard despite many problems with Audi dealerships - Apparently I am not eligible for any good will!

Been waiting for the past day from a call back from them after they have discussed again with management if they are prepared to help further.

One thing is for certain, if they don't budge on price this will be the last time the car sees an official dealership, it's coming up to 5 years old, and this is the longest I've carried on with dealer servicing before, in the hope of good will if I needed it, and convenience of courtesy cars. They won't even give courtesy cars at the moment, if they won't give good will either there is no point.......I need a service in June, including brake fluid, and cambelt, so well over a grands worth of work they will be losing straight away
 

Jonfun

2016 A4 Avant B9 190 Quattro S-Line
Turns out it was the control module for mine....they want £1048 to replace it!!

Told them I don't expect an electrical module like this to suddenly fail with such low mileage, when it's something completely unaffected by driving, or driving style.

I also don't think £1048 is a fair price to change a control module that is held in by 2 screws and 1 electrical connector either! Especially when I have a full dealer history, and always been loyal in this regard despite many problems with Audi dealerships - Apparently I am not eligible for any good will!

Been waiting for the past day from a call back from them after they have discussed again with management if they are prepared to help further.

One thing is for certain, if they don't budge on price this will be the last time the car sees an official dealership, it's coming up to 5 years old, and this is the longest I've carried on with dealer servicing before, in the hope of good will if I needed it, and convenience of courtesy cars. They won't even give courtesy cars at the moment, if they won't give good will either there is no point.......I need a service in June, including brake fluid, and cambelt, so well over a grands worth of work they will be losing straight away
Had mine done on Extended Warranty (38k so pretty low mileage also). They said the bill would have been closer to £700. So £1048 does sound excessive!? Maybe try another dealer?
 

Ioan Furdui

2016 A4 Avant B9 190 Quattro S-Line
Turns out it was the control module for mine....they want £1048 to replace it!!

Told them I don't expect an electrical module like this to suddenly fail with such low mileage, when it's something completely unaffected by driving, or driving style.

I also don't think £1048 is a fair price to change a control module that is held in by 2 screws and 1 electrical connector either! Especially when I have a full dealer history, and always been loyal in this regard despite many problems with Audi dealerships - Apparently I am not eligible for any good will!

Been waiting for the past day from a call back from them after they have discussed again with management if they are prepared to help further
Hi, the unit control price is around £600 brand new, you can buy it from VW/Audi and also you can choose to buy an used one, around £90 - £120 on ebay, and also the unit control will required to be programmed for your car.
In my case the code for unit control was this one 4M0907355B, but can be different sometimes, depends on what kind of software it has, mine had software version 0005. If you are around London, i can help you out with a good mechanic for programming, the one who resolved my one.
 

gregpot2000

Registered User
Thanks all. They called me and said I just need to pay £450 and they will contribute the rest

Happy with that

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