Audi customer service opinions

[quattro81]

I've not been a member of this forum very long, but it seems like a lot of members have had poor treatment from the dealerships in terms of customer service.. I've owned several audis but up til this year never a new one. I've gotta say, the customer service they gave me was absolutely top notch, and quite unexpected..
Firstly when I went to collect my shiny new A3 BE, I got the right 'ump when I turned up, cos I couldnt see my car anywhere, so I thought they hadn't valeted it or something..
Wasn't til I realised I had rolled right past this without even noticing! How Much of a berk did I feel!!

Then within a week of collection I got this through the post:

These are expensive hand-made chocolates!
I've never heard of this before, so I just wondered if anyone else had this kind of experience? Or are all the usual horror stories the norm?

 

[Boydie]

That is pretty good to be honest but you are a new customer. Most experiences are with current customers lol once they have you, you're done for

Belfast Audi have their own "launch room" so to speak where your new car is sitting clean and shiney under nice lights etc...

 

[jbs2472]

When i collected my new Black Edition a month and a half ago they had it under nice lights etc and i was given an S-Line umbrella, Teddy Bear (S-Line racing suit on) for our son which cost £52 (who would pay that for a stupid bear) and 2 S-Line Jackets (his & hers).

I cracked my windscreen and broke the wipers within the 1st week (my fault - long story and what a ****) but they repaired it all under warranty, so i am not complaining.

 

[quattro81]

I spose your right boydie... mind you tho, I have had a lot of services there, and always found them to be ok... my local VW is another matter altogether tho... Gotta say, I like the idea of a launch room lol - you definitely have the luck of the irish over there don't ya!

 

[quattro81]

When i collected my new Black Edition a month and a half ago they had it under nice lights etc and i was given an S-Line umbrella, Teddy Bear (S-Line racing suit on) for our son which cost £52 (who would pay that for a stupid bear) and 2 S-Line Jackets (his & hers).

I cracked my windscreen and broke the wipers within the 1st week (my fault - long story and what a ****) but they repaired it all under warranty, so i am not complaining.

That's not bad.. they gave me a boot net, audi valve caps (£25) and a keyring lol... wish i'd asked for a brolly now!

 

[quattro81]

I think all the people who haven't picked theirs up yet should have a bit of a competition to see who can get the most outrageous freebie from the salesman!

 

[Ash187]

I found Audi Bexley parts team to be a bunch of A*SE Holes and so i stopped using them and just use Docklands Audi who are miles better!

 

[MartayMcFly]

I always get the feeling they resent my being there, like I'm getting in the way of their work by requiring some "service". As a "customer", it seems a bit odd. Definitely seems to be one face for new/potential customers, and another for the "non-buyers".

 

[Harrelson]

i got nothing because i dint ask for anything. when my car was ready for collection, i turned up, salesman showed me around, handed over keys and bye bye.

found out later there was an umbrella in the boot

 

[Jiggy]

So guys what freebies should I be expecting/asking for? At the moment it would be nice to just get a phone call....havent heard from the salesman in two weeks and car is meant to be built next week but who knows if it actually will be!