Audi ensurance review
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After using Audi Ensurance I’m now going to give you a review of the total “ensurance” experience.
Had a rear end collision, and reported it to the ensurance team. 20 Minutes later I get two calls, one from their “audi approved garage” and one from there legal team in regards to voluntary excess and personal injury claims.
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The Audi ensurance team, there was no “dedicated manager” that dealt with my claim, but almost a different person each time. Calls weren’t returned half the time, and it was basically just Chinese whispers with them, and my insurance company required me to report the claim to themselves directly anyway. Incompetent.
When I asked ensurance for an update regarding my claim, they stated that they didn’t know as they weren’t going to be sitting in line on hold to my insurance company’s telephone line.
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Repairer
It took almost 3 weeks to get the repair approved, and my car was sitting in the driveway for those three weeks. The “approved” bodyshop they used did a sloppy job. One of my tyres was also slashed by a sharp instrument whilst it was in for repair, yet they flat out refused it happened there, and became aggressive when I notified them of it.
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Hire car
The audi ensurance hire car, turned out to be a credit hire car, a Mercedes 1.5L basic A class with damage and had problems starting up, in which the daily rate is £109 per day. This car could have been taken from any other reputable hiring company for around £30, so their markup is pure extortion and the car isn’t even suitable for me.
I expressed my concerns that the car wasn’t suitable and would be happy with a vw golf or another a3 or similar, yet they kept fobbing me off that they don’t have anything else at the moment and they’d contact me when they had a suitable car. After 5 days worth of calls, I told them to come collect the hire car as I’m not going to use it anymore, and to either get me something more suitable or I’ll be using an alternative hire company. Within minutes they suggested a c-class but I’d have to pay an addition £250 deposit for.
At this time a letter landed on my doorstep saying the 3rd party had accepted liability. I told ensurance to come and collect the car, and they didn’t get back to me, so it took 4 further phonecalls before a collection could be arranged. (I have a feeling they were trying to bill for an extra day).
I contacted the 3rd party insurance to let them know I’ve returned the credit hire car( as it’s my duty to mitigate costs), and would like a reasonable car(a3/golf or similar) and they were happy to assist. Same day I got contacted by enterprise and they gave me a 530D m sport estate. The daily rate was around £70ish on that I believe with only a £1 deposit. Thank you LV and enterprise you guys are great.
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Legal team
First day they contacted me and took down details, and straight away sent personal injury claims letters to me and voluntary excess reclaim form. I’m receiving treatment(via NHS) for the accident and have been to the hospital etc for this, so not too sure how this will playout, but the 3rd party is offering treatment also, so I might just jump ship and use the 3rd party for this?
I’ve tried contacting the expert in charge of my claim, but they don’t pick up their phone or reply to their emails.
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Overall ensurance review : 0/5, wouldn’t recommend to anyone at all.
edit: I've also been informed Audi Ensurance is a trading name of lawshield UK, who also own the legal team (KLS law) who are dealing with my legal matters, and connexus hire solutions (the company who credit hire cars at almost 4x their normal hire values).
--------------------------------------------------------------------------------------------------------------------------------------
After using Audi Ensurance I’m now going to give you a review of the total “ensurance” experience.
Had a rear end collision, and reported it to the ensurance team. 20 Minutes later I get two calls, one from their “audi approved garage” and one from there legal team in regards to voluntary excess and personal injury claims.
-----------------------------------------------------------------------------------------------------------------------------------------
The Audi ensurance team, there was no “dedicated manager” that dealt with my claim, but almost a different person each time. Calls weren’t returned half the time, and it was basically just Chinese whispers with them, and my insurance company required me to report the claim to themselves directly anyway. Incompetent.
When I asked ensurance for an update regarding my claim, they stated that they didn’t know as they weren’t going to be sitting in line on hold to my insurance company’s telephone line.
--------------------------------------------------------------------------------------------------------------------------------------
Repairer
It took almost 3 weeks to get the repair approved, and my car was sitting in the driveway for those three weeks. The “approved” bodyshop they used did a sloppy job. One of my tyres was also slashed by a sharp instrument whilst it was in for repair, yet they flat out refused it happened there, and became aggressive when I notified them of it.
--------------------------------------------------------------------------------------------------------------------------------------------
Hire car
The audi ensurance hire car, turned out to be a credit hire car, a Mercedes 1.5L basic A class with damage and had problems starting up, in which the daily rate is £109 per day. This car could have been taken from any other reputable hiring company for around £30, so their markup is pure extortion and the car isn’t even suitable for me.
I expressed my concerns that the car wasn’t suitable and would be happy with a vw golf or another a3 or similar, yet they kept fobbing me off that they don’t have anything else at the moment and they’d contact me when they had a suitable car. After 5 days worth of calls, I told them to come collect the hire car as I’m not going to use it anymore, and to either get me something more suitable or I’ll be using an alternative hire company. Within minutes they suggested a c-class but I’d have to pay an addition £250 deposit for.
At this time a letter landed on my doorstep saying the 3rd party had accepted liability. I told ensurance to come and collect the car, and they didn’t get back to me, so it took 4 further phonecalls before a collection could be arranged. (I have a feeling they were trying to bill for an extra day).
I contacted the 3rd party insurance to let them know I’ve returned the credit hire car( as it’s my duty to mitigate costs), and would like a reasonable car(a3/golf or similar) and they were happy to assist. Same day I got contacted by enterprise and they gave me a 530D m sport estate. The daily rate was around £70ish on that I believe with only a £1 deposit. Thank you LV and enterprise you guys are great.
---------------------------------------------------------------------------------------------------------------------------------------------
Legal team
First day they contacted me and took down details, and straight away sent personal injury claims letters to me and voluntary excess reclaim form. I’m receiving treatment(via NHS) for the accident and have been to the hospital etc for this, so not too sure how this will playout, but the 3rd party is offering treatment also, so I might just jump ship and use the 3rd party for this?
I’ve tried contacting the expert in charge of my claim, but they don’t pick up their phone or reply to their emails.
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Overall ensurance review : 0/5, wouldn’t recommend to anyone at all.
edit: I've also been informed Audi Ensurance is a trading name of lawshield UK, who also own the legal team (KLS law) who are dealing with my legal matters, and connexus hire solutions (the company who credit hire cars at almost 4x their normal hire values).
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