ACWKGYTO
Registered User
Ok so what would you improve/change at the Audi main dealer ?
Most car dealerships I have been to might as well be selling fridges
Its mostly about selling finance, the product could be anything in their eyes
And to many people a car is just a functional object so its no big deal but
most dealers are completely out of touch with what car enthusiasts like myself want.
The whole process is very hit and miss when left purely in the hands of a sales person, who already closed the deal and has moved on to the next customer
Have you noticed how car sales people dont want to know you after the deal has been done, notice how much more difficult it is to get hold of them on the phone
They are pretending to be someone elses friend now ! I dont like car sales people, I tolerate them, they are trying to screw me on price after all !
If I ran an Audi dealership I would let the sales guys get on with their job of selling
I would have Audi enthusiasts who know all the spec, have all the answers, these would be the first contact at the showroom
They would also be the last contact too, they would be salaried not on commission like the sales team.
I would be offering professional detailing packages by professional detailers, not autoglym slapped on by valeters
I would actually employ a professional detailer to oversee and train the team so that enthusiasts like myself would want their car washed
Actually wouldnt it be nice to be able to take my car to the dealership I bought it from for a detail !!!!
I would also bring modifying in house too, if people want mods within reason dealerships should be offering it !
They are starting to realise this now slowly by producing their own performance parts which can be bought as add ons BMW as an example.
The ABT S1 offered recently by Stafford Audi was fully warranted
I wouldnt have handovers in separate rooms, I want the other customers to see how good the car looks, not hide it away
What would you do differently ! ?
Most car dealerships I have been to might as well be selling fridges
Its mostly about selling finance, the product could be anything in their eyes
And to many people a car is just a functional object so its no big deal but
most dealers are completely out of touch with what car enthusiasts like myself want.
The whole process is very hit and miss when left purely in the hands of a sales person, who already closed the deal and has moved on to the next customer
Have you noticed how car sales people dont want to know you after the deal has been done, notice how much more difficult it is to get hold of them on the phone
They are pretending to be someone elses friend now ! I dont like car sales people, I tolerate them, they are trying to screw me on price after all !
If I ran an Audi dealership I would let the sales guys get on with their job of selling
I would have Audi enthusiasts who know all the spec, have all the answers, these would be the first contact at the showroom
They would also be the last contact too, they would be salaried not on commission like the sales team.
I would be offering professional detailing packages by professional detailers, not autoglym slapped on by valeters
I would actually employ a professional detailer to oversee and train the team so that enthusiasts like myself would want their car washed
Actually wouldnt it be nice to be able to take my car to the dealership I bought it from for a detail !!!!
I would also bring modifying in house too, if people want mods within reason dealerships should be offering it !
They are starting to realise this now slowly by producing their own performance parts which can be bought as add ons BMW as an example.
The ABT S1 offered recently by Stafford Audi was fully warranted
I wouldnt have handovers in separate rooms, I want the other customers to see how good the car looks, not hide it away
What would you do differently ! ?