is glove box hinge covered by extended warranty? tks

[nvc]

Hello there,
just a quick question

is the glove box hinge covered by extended warranty? tks

I have a 2006 rag A3 , recently the glove box lost it smooth motion, the hinge in charge of getting the glove box
up and down slowly is gone.

I took to bristol audi and they charged me £230 anyway, even through I argued it should be covered by the warranty. I am not happy with that, but I was in a hurry.

I am aware that many Audi A3 and Golf owner had this problem before,

Do I stand a chance to go back and argue again,

in my guarantee hand book, I think it should be covered


many thanks
Lee

 

[nvc]

I have just spoke to Audi garrantee claim department , they say it should be covered ,and there is no ambiguity at all,

what a rubbish service I received from Bristol Audi, she did not even bother to explain, and she did the repair work and charged me without me telling me the price and OKed first.

 

[Pii]

That's an interesting question actually would love to hear others' experience with this as my glove box is also problematic.

Nigel helped apply some grease to it which remedied the situation for a while but it's slowly coming back.

 

[Pii]

That's shocking! What's the next steps for you then?

 

[Wai-Fan]

Same thing happened to my glove box within first couple of months of ownership. They fixed it under warranty FOC, no hassle.

 

[Shane.]

Bristol Audi are pretty terrible to be honest, spose to be a new one being built in bradley stoke though soon so hopefully they may be better.

 

[nvc]

sorted, had to argue hard with the Bristol services lady, same as usual, they chatted for mins while I was standing waiting before taking a break from it ,and spare time to deal with me,

 

[Pii]

Good to hear nvc!

 

[ianspibs]

It's covered. At least that's what Preston Audi told me when they noticed it.
Didn't get it fixed as I prefer it to drop down quickly.
No way should it cost £230, it's a simple fix that has been posted somewhere on here.