Very bizarre as I was going to write a very similar post. But then I reasoned that if they do have a poor experience with any product they are entitled to write what they like (so long as it is accurate)?.
People do seem to have issues with their Millteks, like they do with other products and parts, and surely it is only right to make others aware of potential issues? I agree that it would be good if there was a 1:1 ratio of good and bad, but sadly that is unlikely.
Mate this site and many others are full of complaints and very seldom is the balance addressed by positive experiences, you only have to look at the 8P section for that. In fact without "my X is broken" or "I received cack service" type threads there would be a lot less activity on here. Just because they are a "good British company" should not preclude them from honest user opinon - good or bad.