I am with Quotemehappy and I have received an email from them as follows:
We’re writing to you to tell you that at your last renewal on 02.04.2018 we should have made some information clearer in your renewal invitation email, as follows:
As a reminder, here is the information again but now in one place.
The email goes on to say that I can phone up if I feel my decision to renew would have been affected if I had had all the information in one place. So to try it on a bit, I did just that. The lady on the phone said they were offering to let customers cancel without a fee and would round up their no claims if they did, however I said I would need more time to think about it. Do you think there's any chance I could say I was mis-sold the policy and ask for the premium (or at least pro-rata) back? After all, the price of policies now is different to what it was back then.
We’re writing to you to tell you that at your last renewal on 02.04.2018 we should have made some information clearer in your renewal invitation email, as follows:
- We should have shown the price for this year alongside the price for last year in a clearer way
- Our reminder for you to shop around should have been more prominent
As a reminder, here is the information again but now in one place.
The email goes on to say that I can phone up if I feel my decision to renew would have been affected if I had had all the information in one place. So to try it on a bit, I did just that. The lady on the phone said they were offering to let customers cancel without a fee and would round up their no claims if they did, however I said I would need more time to think about it. Do you think there's any chance I could say I was mis-sold the policy and ask for the premium (or at least pro-rata) back? After all, the price of policies now is different to what it was back then.
