I hate to disagree but Sky have been good for me. I can get quotes from comparison sites, take a screenshot, send it over and they match it. My renewal price had increased by £190, despite me being older, having more no claims and insuring the same car at the same property. I called and complained. I then told them I would leave unless they matched or bettered the price from the comparison site which they did.
If none of your personal circumstances changed, i'd be asking the question as to why they felt they could try and bum you in the first place over the price, it's either risen because you've changed something (which you say you didn't) or they've whacked it up because they thought you'd just lay down and let them do it and you'd pay it! With them beating the previous years quotation just proves that they were trying to shaft you in the first place with the increase of £190, you've caught them out and they've agreed to beat it.
You missed one other possibility as to why his renewal premium increased....
insurance premiums have increased across the board.
It's not a given that just because your circumstances stay the same, or improve (i.e. a year more experience/no claims) that your premium will go down.
I like cheap insurance as much as the next punter but I don't get all offended when my insurance company raises their prices. You've just got to keep on top of it and barter for the best deal.
Let's face it, insurance companies have got to make money, just like any other business. But the difference (and the good thing for us, bad thing for them) about insurance is.... it's one of the only products you can buy that could potentially be worth thousands more in the long run than you actually paid in the first place.... e.g. receiving a payout of thousands after only buying a policy for hundreds.
Businesses will always try to make as much money as possible (have a look at the phone or computer you are reading this post on and I bet its physically worth a fraction of what you paid for it). All this banging on about loyalty to customers is bullcr*p in my opinion, because I bet every one of us wouldn't hesitate in taking our business elsewhere if it meant saving significant amounts of money, even if we felt we were receiving loyalty/great customer service/etc from our existing provider of whatever. So where's our loyalty?!
Insurance game is legalised theft, trust none of them they're all full of the brown smelly stuff.
At least it's legalised. Whereas when us drivers steal from insurance companies its highly illegal and based on lies and illegal acts.... "arrgghh my neck... my back. My neck and my back. They hurt. Gimme money!!"... or "sorry mate, I'm not insured".
These are the people you should be directing your anger at mostly as they are massively responsible for the high prices we are quoted/pay.
Right, after that defense of insurance companies.... Sky Insurance, I'm coming to you for a quote next year and I'm expecting a premium of £2.50!