One of my friends ordered her new Audi A3 about 6 months ago from a large Audi dealership in the South East England.
It was an S line 1.5 TFSI S tronic but with standard/dynamic suspensions, as opposed to S line. She is concerned that the S line suspensions are too stiff.
They finally received the car this week (after the delivery date was moved out many times), and realised that suspensions were actually the S line ones, as opposed to the standard/dynamic ones. They say the factory made a mistake building the car, but I very much doubt this could be the case. They just messed up the order. Amateurism at its best.
They are now saying a new car could be ordered, but some options won't be available due to part shortage, like the B&O improved sound system... They are quoting a July delivery date for the new car, which seems to be unrealistic given the time it took to get the previous one.
What could she do??? What kind of compensation or discount is she likely to get if she decides to keep the current car?
As for ordering a new car, this can be risky too, given delays, other mistakes that could be made and shortage of some parts/computer chips.
It was an S line 1.5 TFSI S tronic but with standard/dynamic suspensions, as opposed to S line. She is concerned that the S line suspensions are too stiff.
They finally received the car this week (after the delivery date was moved out many times), and realised that suspensions were actually the S line ones, as opposed to the standard/dynamic ones. They say the factory made a mistake building the car, but I very much doubt this could be the case. They just messed up the order. Amateurism at its best.
They are now saying a new car could be ordered, but some options won't be available due to part shortage, like the B&O improved sound system... They are quoting a July delivery date for the new car, which seems to be unrealistic given the time it took to get the previous one.
What could she do??? What kind of compensation or discount is she likely to get if she decides to keep the current car?
As for ordering a new car, this can be risky too, given delays, other mistakes that could be made and shortage of some parts/computer chips.
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