weymouthfox
Registered User
Hi,
I went to collect my brand new S3, 3 door, S-Tronic in Panther Black yesterday and while at the showroom I noticed a fairly long paint defect in the rear quarter panel and 2 stone chips on the bonnet.
I ordered a really high spec S3 including B&O, Adaptive cruise, lane assist, Advanced key, Super Sports seats etc and lots more, basically fully specced except sunroof.
I feel that the car should be perfect and therefore I walked away from it.
I had already paid my £2500 finance deposit and signed paperwork a few days before but the car was in their compound at that point and was dirty so couldn't really see it properly.
The worst part is I arranged for a paint protection company to meet me at the dealer to install 3M film over front bumper, bonnet, lights and skirts etc.
They had already cut out the templates so I had no choice to pay them the £750 fee even though I had to walk away from the car.
I also emailed and spoke to dealer telling them that the car had to be 100% mint and that I didn't want any scratches etc from Valet guys as I was having the film installed.
I would have expected one of their team to have noticed these defects when polishing/ buffing the car and notified me especially knowing that I had a company coming in to protect the paint work.
I never drove car out of showroom and never signed collection forms or whatever you sign when picking up new car, I just grumbled at them and left the car in showroom.
The dealer were pushing me to let them re spray it but my point to them was that I shouldn't be paying 42k for a car that needs the rear quarter panel and bonnet spraying.
To re spray rear quarter you have to remove interior trim, cut out rear window etc, it won't feel like a new car to me having undergone all this work.
The dealer then offered me £500 off car which I thought was not enough, I just wanted an immaculate S3 which I ordered.
Any advice?
Many thanks
I went to collect my brand new S3, 3 door, S-Tronic in Panther Black yesterday and while at the showroom I noticed a fairly long paint defect in the rear quarter panel and 2 stone chips on the bonnet.
I ordered a really high spec S3 including B&O, Adaptive cruise, lane assist, Advanced key, Super Sports seats etc and lots more, basically fully specced except sunroof.
I feel that the car should be perfect and therefore I walked away from it.
I had already paid my £2500 finance deposit and signed paperwork a few days before but the car was in their compound at that point and was dirty so couldn't really see it properly.
The worst part is I arranged for a paint protection company to meet me at the dealer to install 3M film over front bumper, bonnet, lights and skirts etc.
They had already cut out the templates so I had no choice to pay them the £750 fee even though I had to walk away from the car.
I also emailed and spoke to dealer telling them that the car had to be 100% mint and that I didn't want any scratches etc from Valet guys as I was having the film installed.
I would have expected one of their team to have noticed these defects when polishing/ buffing the car and notified me especially knowing that I had a company coming in to protect the paint work.
I never drove car out of showroom and never signed collection forms or whatever you sign when picking up new car, I just grumbled at them and left the car in showroom.
The dealer were pushing me to let them re spray it but my point to them was that I shouldn't be paying 42k for a car that needs the rear quarter panel and bonnet spraying.
To re spray rear quarter you have to remove interior trim, cut out rear window etc, it won't feel like a new car to me having undergone all this work.
The dealer then offered me £500 off car which I thought was not enough, I just wanted an immaculate S3 which I ordered.
Any advice?
Many thanks