Technical product information
Transaction No.: 2047103/4
Service info: traction interruption with sporty noise from exhaust system at full load acceleration - OGC gearbox
Release date: 19-May-2020
Customer statement/workshop findings
Customer complaint:
Brief, sporadic traction interruption at full load acceleration/kick down and constant speed. When changing down a droning can be heard from the exhaust system.
Workshop findings:
When changing down several gears (e.g. 7 > 4) at full load acceleration/kick down and constant journey a traction interruption for a few milliseconds is noticeable. At the same time there is a noise from the exhaust system similar to the acceleration rattle on S models.
There are no event entries or running problems.
All comparison vehicles are similar.
Technical background
In case of a full load acceleration with 100% accelerator pedal in gear S or with a kickdown acceleration in gear D a multiple shiftback (e.g. 7-->4) is particularly sporty. The gear change takes place with open clutches without the selection of an intermediate gear. The engine speed is adjusted to the specified value of the target gear and kept till the gear change has been completed. As a result, a multiple shiftback can be performed up to one second faster. The customer may perceive this as a brief traction interruption.
Production change
Measure
Do not repair. The described driving characteristics are normal and no fault in the sense of warranty.
Customer information
In case of a full load acceleration with 100% accelerator pedal in gear S or with a kickdown acceleration in gear D a multiple shiftback (e.g. 7-->4) is particularly sporty. The gear change takes place with open clutches without the selection of an intermediate gear. The engine speed is adjusted to the specified value of the target gear and kept till the gear change has been completed. As a result, a multiple shiftback can be performed up to one second faster. The customer may perceive this as a brief traction interruption.