Audi CS just rung me, car arrived in Grimsby yesterday. Just waiting to hear from the dealership as to how long I now have to wait before I can take delivery!
I think that Audi Dealers are too far up their own ***** to care about the customer, as you say deposit down customer care = switch off mode!
Some dealers, not all. Stansted Audi, have been EXCELLENT. 10 weeks from order to delivery and I was telephoned (and emailed) with an update at every key stage of the order process, right up to, 'your car is here'. They even made me a short video of the car whilst it was being prepped for hand over and emailed it to me. Collecting this Friday .
Some dealers, not all. Stansted Audi, have been EXCELLENT. 10 weeks from order to delivery and I was telephoned (and emailed) with an update at every key stage of the order process, right up to, 'your car is here'. They even made me a short video of the car whilst it was being prepped for hand over and emailed it to me. Collecting this Friday .
OMFG this would be awesome.....but thinking about is should be the norm wouldn't you agree? My dealer haven't even contacted me today after the debacle pick up failure on the weekend to tell me what the next stage is... I am having to email them now a long winded request of the timescale and next stage.
I even have researched the detailers I want to use, spoon feeding customer service 101.
Picked her up this afternoon. She is simply amazing.. Didn't have time to take interior shots though, but I'll take some more the upcoming weekend.
One thing I noticed the other day is if you put your foot to the floor (gearbox in manual mode) there seems to be what feels like a button (hard to describe). Once pressed the car drops several gears and off it goes. The wife's face was a picture