Call received from
Audi UK. Swansea Audi to make contact shortly.
Swansea Audi called and explained the reason for the issue.
Mechanic Number 1 deemed Shock Absorber needed to be changed under Warranty.
When taken back in for the work to be undertaken,
Mechanic Number 2 deemed Shock Absorber not leaking bad enough to warrant change.
Aftersales Manager very reasonable and understood why I am concerned about Leaking Shock Absorber and that I have received conflicting information / advice. He explained that
ALL Shock Absorbers leak to a certain extent and indeed, are designed to do so.
Going forward he advised that if a Customer has been told that work needs to take place and a vehicle is brought in for this work, then the work will take place regardless of any difference of opinion between Mechanics.
The good news is that he has offered to replace the Leaking Shock Absorber
under warranty to provide reassurance to me that the Shock Absorber will now be new. Taking it in on Friday 19 June 2015.
Really pleased with the Service Assistance from
Audi UK.
Had to use them twice now in 8 months and both times they have delivered the goods.