That is good to hear. Do you know exactly what the update for the new maps is called. It might help future updaters ask for the right thing at the dealer.
That is good to hear. Do you know exactly what the update for the new maps is called. It might help future updaters ask for the right thing at the dealer.
Very good news, have you got any pictures of how the new maps look?
What was the cost of the update if you don't mind me asking.
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Cheers that looks decent, well better than having no option of an update anyway.Picture as below, one other noticeable change is that you lose the 3D mode as soon as you move the cursor away from the cars's location.
View attachment 213439
So I just popped into Cardiff Audi on way home from work and had a conversation with the service guys there and what they said is encouraging.
Firstly they haven’t fixed or updated any cars yet and they only became aware of the problem two weeks ago.
They aren’t yet updating any cars yet either - seems that there is an update/fix coming that will have been developed in-house by Audi to resolve the issue and give us back the imagery.
They expect that this fix / update will be rolled out from mid January and a campaign created then. he suggested phoning them in the first week or two of new year to check progress. Eventually all customers with affected cars would be contacted and offered the update.
Sounds like it’s likely to be a free update- they couldn’t see why they would charge for this service but they would need the car to physically update MMI. They seemed to imply that that all cars variants with google Earth overlays would or could be fixed.
So that’s the first bit of good news I’ve ever had from an Audi garage !
be patient guys - google maps is coming back !!!
Yea I think that's the one on the A3 forum.The Audi American TSB?
Yes, Please let us know how you get on? Also, do you know how long it takes? Hopefully not too long, as my dealer are no longer offering courtesy cars, or any kind of lifts at all in the current climate. Basically leave your car and walk on your way!
A little annoying as the convenience factor of that is the part of why I pay more for the dealership experience (it's not the quality of work!) and my local back street garage I take my other runaround to is more than happy to still provide these services.
Yeah I’ll find out soon dropped the car off this morning at 8:30, said they’ll ring me if they have any issues. Lady on reception kept referring to it as a map update and I did say it wasn’t that it was to fix the Google maps display, otherwise they’ll be trying to charge me to update to 20/21 maps and not fix the actual issue!Yes, Please let us know how you get on? Also, do you know how long it takes? Hopefully not too long, as my dealer are no longer offering courtesy cars, or any kind of lifts at all in the current climate. Basically leave your car and walk on your way!
A little annoying as the convenience factor of that is the part of why I pay more for the dealership experience (it's not the quality of work!) and my local back street garage I take my other runaround to is more than happy to still provide these services.
Yeah I’ll find out soon dropped the car off this morning at 8:30, said they’ll ring me if they have any issues. Lady on reception kept referring to it as a map update and I did say it wasn’t that it was to fix the Google maps display, otherwise they’ll be trying to charge me to update to 20/21 maps and not fix the actual issue!
That’s annoying about the courtesy car, my dealership is still offering them and has done it the whole time (JCT600 group) so I didn’t have any issues there only booked it in a week ago and usually there’s a longer wait for a slot with one but I’ve got a brand new A5 for the day until the works done.
Yeah although when I checked my maps the other day I think it is still showing as 17/18 update and I think you get 3 updates for free, so maybe they’ll do me a favour and update them at the same time too. As I don’t think the previous owner ever bothered to have it done.I had that exact same misunderstanding about map updates despite using the word 'overlay' several times.
As an aside I have no idea why map updates can't continue to be via myaudi rather than dealer installed when yoyr allocation is up.
Final update and a happy resolution, got my car back and I now have the Satellite view again courtesy of Maxar Technologies apparently, although Google is still mentioned. Licenses page now says Satellite map though. I didn’t have Google Maps for a few months so I’m not the best person to ask for the differences but it looks good to me, no issues all my POI’s are still loaded etc.Quick update - they’ve found the update that needs to be installed but apparently used approved warranty and extended manufacturers warranty (4 years) don’t cover it... so they want to charge me £60 to do it.
I’m ringing Audi UK now to find out if they’ll cover the cost as I don’t see why I should be charged for a service that they’ve stopped providing when the rest of my Audi connect services are ‘live’.
Ok so another conversation with CS and they are adamant my car cannot be updated as it’s not MIB2!
Just found the TSB so off to check my software
View attachment 213521
Ok so another conversation with CS and they are adamant my car cannot be updated as it’s not MIB2!
Just found the TSB so off to check my software
View attachment 213521
My S5 was registered on the 1st March 17 so I’m guessing that was before build week 14 no?My car has full nav pack and VC, software version is 0917 - car was built week 14 2017
Did you speak directly to the Digital Customer Support, They asked for the VIN No and then confirmed that my car is able to be updated 66 plate S4 so an early B9Could someone who’s had the update confirm their software version and if known what it was previously?
Thanks in advance