Dean Shirt
Registered User
Noticed the last two days my google earth view is not loading. Any ideas? It does try to load the earth view but then fails? Thanks
Thanks mate I didn’t see this. What I don’t understand is that I don’t pay for audi connect but I can/could still use google earth and the features without paying?It is being removed. See the thread about Google Earth map support ending. It is right next to this thread in the list. There is a replacement map update to rectify the issue in most cases, but needs to be done at the dealer.
As mentioned above, you need to get the update that is being rolled out at the Audi Dealer. This will fix the issue for you. See the thread about Google Earth next to this thread in the forum list!I got the car used from third party, had connect and has since been extended for free.
My google earth doesn’t work either.
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I thought that the Here maps were in the new map update being rolled out to fix the Google Earth view. Are they already being used then?Standard Google map view?
The base maps are provided by 'Here' which won't be affected by the ongoing challenges regarding the satellite images.
OMG, Just to keep everybody completely confused. LOLThe software update changes the overlay from Google to Here/Maxar but the the road maps were 'always' by Here
Strangely the Audi app uses Google maps.
Even more strange is that it used Here maps until about 9 months ago.Strangely the Audi app uses Google maps.
Or take it to audi and get the updateI also noticed this over the last few days and assumed my car was having a wobbly moment!
This is rather frustrating considering cars that are less than 4 years old are being affected by this....
I'd take an SD card dump of satellite images for the Nav to pull from, or at least something that allows us to retain a feature of the car we use and, in some cases, have paid for.
Or take it to audi and get the update
They update it to a new provider.From what I’ve read on other forums posts - this isn’t possible.
It seems to be a hardware issue - specifically the GPU used in the older MMI system (NVIDIA vs the newer Qualcomm processors).
If there is a fix to get the older spec MMI systems working with the new Google Maps implementation, then I’m all ears!
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Hi Mate
Is it simple as my17? Mine was one of the very first on the cut off in 2016.
Also had a new mmi under warranty in 2019 as well
Yet Audi just called me to potential cancel my booking tomorrow as they think my car is too old! I also have tech pack with virtual cockpit etc
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Spoke to soon...I can see they've updated the mmi. But it's Still not working. They thought it may be as it wanted me to log in to Audi connect, tried that again made no difference.Good news!
They say the update appears to have been successful! But I need to login on the app apparently when I get car back.
We'll see....if it does all work, I still don't know if it's build date related (very first my 17 in June 16) or just lucky I had a brand new mmi fitted under warranty in 2019
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Good luck with that then. My S4 with VC MY17 (Dec 16 66 plate) has been at West London Audi since Monday having some work and the update however even after Audi Digital Services telling me 3 times that my car is eligible for the update the dealer says it is not. They are now dealing with Audi Digital directly. So at present no idea as to the final outcome. If you have an issue with the dealer say that the update required is called Satellite Card. Good luck, you might need it.Update - had my car in at Audi and mentioned the fact that the update between Audi/Google had rendered my VC satnav essentially useless and asked if there was a fix.
Chap is going to “get back to me on Monday” and thinks that it “shouldn’t be an issue”.
So we’ll see on Monday.
Bearing in mind I have a MY16 A4 with virtual cockpit etc.
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Good luck with that then. My S4 with VC MY17 (Dec 16 66 plate) has been at West London Audi since Monday having some work and the update however even after Audi Digital Services telling me 3 times that my car is eligible for the update the dealer says it is not. They are now dealing with Audi Digital directly. So at present no idea as to the final outcome. If you have an issue with the dealer say that the update required is called Satellite Card. Good luck, you might need it.
You can ring Audi Digital Services and give them your VIN no. They will check to see if it is available for your car. To be honest I think the dealers can sometimes not be bothered to work too much on issues like this as it is a free update and not worth their worth spending anytime doing research or resolving the problem.
Yes this is true, and I have tried it on mine, however the image is not available on the virtual cockpit view which is an issue (if you have the VC) of course.Noticed the last two days my google earth view is not loading. Any ideas? It does try to load the earth view but then fails? Thanks
ahh that was going to be my question .. gutted. Ive actually never used Car play .. cables! Ugh!Yes this is true, and I have tried it on mine, however the image is not available on the virtual cockpit view which is an issue (if you have the VC) of course.
Yes this is true, and I have tried it on mine, however the image is not available on the virtual cockpit view which is an issue (if you have the VC) of course.