An update on the faff that is MyAudi...
I had to perform a full reset on the MMI this morning mainly to get a fresh set of settings after a load of changing around the last few days
When I reset it, I got an email from audi.de to say it has been reset and as a result, I have not got access to the Primary User functionality.
I then logged in using the 8 digit code to the app however when trying to add myself in again as a primary user, same thing as yesterday happened in that I could not add or enter the 10 digit code.
The message was "there is currently no list of users"
I logged out, logged back in, reset again, nothing would allow me to enter the code or re-activate myself as primary user.
Called up Audi CS as my local dealership servicing was shut by 1pm and what resolved it was a simple soft reset - something an off/on did not do multiple times.
As soon as I did the soft reset, I could see my name already populated BUT I could not log in even then.
The only option you get once you see your name is to Reset Primary User.
I did this and finally, I could see my email address which was awaiting the 10 digit plastic key code. Entered this in and I have access again.
Observations:
Audi CS said email address MUST be in lower case even though default entry is upper case
Audi CS said apparently CREATING a primary user has been glitchy and mainly down on their systems/servers for 3 weeks now and she was surprised not only did I managed the other day but today too.
So steps to potentially try are below and please refer to link below for any screenshots I refer to
Connect Your Car | myAudi FAQs | Audi UK
The assumption is you already have a My Audi account and have followed steps 1-4 in the link above.
1. Login to MyAudi App first using the Menu>Audi Connect>Right rocker>Login (step 5 and 6 on link above). Logging in user username/pass or pin is fine.
2. Restart MMI - this is done by holding down the rotary along with the two side buttons facing up (towards radio/Nav) for 15 odd seconds and let go. It will "pop" and blank out before rebooting with your Q5/SQ5 logo etc.
>>>in my case, a simple off/on even being off for 5 mins did not fix this so this soft reset was the only way for me
3. You should now be able to get to step 10/11 in the link above and be able to add primary user. At this point, if step 1 and 2 has worked, your email address should already be populated (user name) leaving just the 10 digit code to enter from your plastic key.
Basically follow the link above with the addition you need to restart the MMI using the keys mentioned above to see the add primary key option.