2021 CPO Scratches

[Hughea10]

Hi all,

I posted in the detailing section but wanted to get general feedback from a larger group. Purchased a 2021 S4 Navarra blue 7k Mile CPO on Saturday. When I saw the car at the dealer there were 1or two scratches present not to the extend that the pictures I’ve take show. I noticed these after I got home when the car was “prepped” for me. Dealer (I won’t name yet) is saying they can wax it but essentially it’s a used car… does anyone know the CPO certification rules for Audi? Do any paint issues need to be corrected like mechanical issues would?

 

[ub7rm]

It may be different in the states but typically in the UK cosmetic damage like that would be discussed and either the price would be reduced or the dealer would fix - depending on the value of the car and severity of the damage. I recently bought a 4 year old car and the dealer resprayed the front bumper due to a small scuff on the corner, refurbished the wheels and did a PDR fix on a small dent. They also fully machine polished the whole car which removed a couple of minor loading scratches from the rear bumper. Given the value of your vehicle, whilst I wouldn't expect them to remedy every stone chip I wouldn't want to see any dings or deep scratches and at a minimum would expect a 'proper' polishing to remove surface paint issues.

To my untrained eye it looks like all of that should come out with polishing - maybe agree with the dealer to let you use your own detailer and they will re-imburse since they're clearly not very good at it...