From VW:
Vehicle Identification Number: XXXXXXXXXXXXXX
Dear Dr XXXXXX
Thank you for your patience.
First of all, we want to inform you that your Volkswagen Golf was produced for the British market. This has no influence on the
usage of the Car-Net services mentioned in your previous e-mail.
Google has changed its technical interface. Therefore, the Google features “Google Earth” and “Google Street View” are
unfortunately not available anymore. This affects all vehicles which have been produced after 28th May 2017. Your Volkswagen
Golf was produced after this date. For this reason the Google services are not available.
The service “Gracenote” was implemented as a new function with the model upgrade in calendar week 22, 2017 and is available in
whole Europe.
In this context a reset of your vehicle is not necessary or even possible.
Thank you for your understanding in this matter.
Yours sincerely,
i. V. Mario Meyer i. V. Denis Magiera
Volkswagen AG
38436 Wolfsburg
Tel
+49 (0) 5361 83 89 99 17
Mail to
customercare@volkswagen.de
Homepage
http://www.volkswagen.com
VOLKSWAGEN AG
Sitz/Domicile: Wolfsburg
Registergericht/Court of Registry: Amtsgericht Braunschweig
HRB Nr./. Commercial Register No.: 100484
Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Hans Dieter Poetsch
Vorstand/Board of Management: Matthias Mueller (Vorsitzender/Chairman), Karlheinz Blessing, Herbert Diess, Francisco J. Garcia
Sanz, Jochem Heizmann, Andreas Renschler, Rupert Stadler, Hiltrud D. Werner, Frank Witter
Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail automatisch hinzugefuegt und lassen keine Rueckschluesse auf den
Rechtscharakter der E-Mail zu.
Important Notice: The above information is automatically added to this e-mail. This addition does not constitute a
representation that the content of this e-mail is legally relevant and/or is intended to be legally binding upon VOLKSWAGEN AG.