- Joined
- Jun 6, 2017
- Messages
- 149
- Reaction score
- 78
- Points
- 28
- Age
- 45
Hey guys, my second post on the forum 
Sorry to hear about all your problems DG555. I got my Audi A4 from Aylesbury Audi (believe MK is part of the Jardine motor group too). I have had excellent customer service throughout too, so agree with you here.
Unfortunately I see faults now as "snagging" on new cars - almost like a new house. Lets build them quickly - yes they go through QC but lets get them on the forecourt. Dealers can then deal with the rectification. I'll give you two real examples:
1) The reason I got my A4 is I'm about to hand back a company car - Nissan Qashqai. I got this from new (2014). By 1,500 miles the engine was making an awful vibration at idle. Took it in, dealer said they couldn't find a fault after test driving it. This was obvious as I did say it was on idle. They found the fault and it was the plastic on the air intake. Fix - one giant black screw through it! Since then my drivers eat frame has collapsed (was squeaking like a mouse after a vindaloo on every bend and pothole). No apology just a "we will sort it under warranty just bring it in".
2) A colleague at work purchased a new BMW 520D. After a month of owning the car would unlock randomly and sometimes when he would return to the car and the windows would be down. BMW gave him a new key, same problem......obviously a security issue. They had the car in for 2 weeks waiting for the car to replicate the issue. Eventually the car did fault itself and they found it was a faulty barrel on the drivers door - hence the lock thought the unlock was being activated and stayed on so the windows all went down. The car has broken down on 2 occasions and a month ago discovered a rust bubble on his rear door. All the time they have given him courtesy cars but he has to drive from his house to the dealership - approx 40 miles each time.
I'm really impressed by the fact the dealership has backed you and I understand your position. I got an approved used A4 (B9) with 3,000 miles on which took £9k off the new price. If what you want is an RS6 then get Audi to sharpen their pencil and do you a deal that works for you - I guarantee they will do something to keep you.
Keep us posted.
Sorry to hear about all your problems DG555. I got my Audi A4 from Aylesbury Audi (believe MK is part of the Jardine motor group too). I have had excellent customer service throughout too, so agree with you here.
Unfortunately I see faults now as "snagging" on new cars - almost like a new house. Lets build them quickly - yes they go through QC but lets get them on the forecourt. Dealers can then deal with the rectification. I'll give you two real examples:
1) The reason I got my A4 is I'm about to hand back a company car - Nissan Qashqai. I got this from new (2014). By 1,500 miles the engine was making an awful vibration at idle. Took it in, dealer said they couldn't find a fault after test driving it. This was obvious as I did say it was on idle. They found the fault and it was the plastic on the air intake. Fix - one giant black screw through it! Since then my drivers eat frame has collapsed (was squeaking like a mouse after a vindaloo on every bend and pothole). No apology just a "we will sort it under warranty just bring it in".
2) A colleague at work purchased a new BMW 520D. After a month of owning the car would unlock randomly and sometimes when he would return to the car and the windows would be down. BMW gave him a new key, same problem......obviously a security issue. They had the car in for 2 weeks waiting for the car to replicate the issue. Eventually the car did fault itself and they found it was a faulty barrel on the drivers door - hence the lock thought the unlock was being activated and stayed on so the windows all went down. The car has broken down on 2 occasions and a month ago discovered a rust bubble on his rear door. All the time they have given him courtesy cars but he has to drive from his house to the dealership - approx 40 miles each time.
I'm really impressed by the fact the dealership has backed you and I understand your position. I got an approved used A4 (B9) with 3,000 miles on which took £9k off the new price. If what you want is an RS6 then get Audi to sharpen their pencil and do you a deal that works for you - I guarantee they will do something to keep you.
Keep us posted.
