Audi try and promote themselves as a 'premium' product but their dealers are just the same second rate dealers as their VW counterparts, premium prices for everything and second class service, only ever concerned with not honouring the warranty - the technical knowledge of their dealer staff is negligible, i really wish the S3 had more decent suspension....
Your experience of Audi dealers is much different to mine. I have so far owned 14 Audi cars. This has involved two dealers, 4 from one dealer and the other 10 from another dealer using the same sales person for all 10. I have no complaints and have received excellent service from both sales and service. Much better than my wife has received from VW for here 4 Polos.
For various reasons I will soon be changing my current A3 for a new Q3. The same sales person as I used before has been very good again and arranged for test drives in several models, including getting models in from other dealers. All I need to decide is which engine to go for!
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